Product Management IRL

Product Management IRL

Backstories

When Customers Don't Buy - Follow Up Story

Why modular products slow adoption and how solution packaging restores demand

Amy Mitchell's avatar
Amy Mitchell
May 22, 2026
∙ Paid

What happened after writing a recent Product Management IRL article? These insights are for paid subscribers to Product Management IRL.

This week’s backstory discusses why to work on solution packaging:

When Customers Don’t Buy

When Customers Don’t Buy

Amy Mitchell
·
Mar 17
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What Prompted This Article?

This article continues with “Vivek”. He is a builder PM. I work with him frequently.

Vivek commented that he was spending a lot of time with sales explaining how to configure his AI products to support potential customer requests.

I felt like Vivek’s modular products could be put in pre-defined packages to help sales. I came up with this idea:

Solution packages bridge from modular products to customer outcomes
Bridging modular products to customer outcomes with solution packages

This is one of those simple ideas that is challenging to carry out. I needed to try this idea on different use cases before I could write about doing it.

I felt like this idea needed more development before I could break down the steps in an article.

What Happened After This Article?

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