Overcoming product challenges through customer journey mapping
Thanks, Amy!
I like to use journey maps to indicate pains and sentiments for each touch point as well. It is a great basis for discussion.
I wondered if others use customer journeys this way. Thank you for commenting on how it helps you communicate about the customer experience!
Customer journey maps and also user journey maps. Sometimes not even the journey through the entire product but for a specific part of the product.
Thanks, Amy!
I like to use journey maps to indicate pains and sentiments for each touch point as well. It is a great basis for discussion.
I wondered if others use customer journeys this way. Thank you for commenting on how it helps you communicate about the customer experience!
Customer journey maps and also user journey maps. Sometimes not even the journey through the entire product but for a specific part of the product.