Product Operating Principles - follow up story

Adding operating principles to your customer journey map

This week’s backstory for paid subscribers is a special edition covering a side project on operating principles for product managers.

The Problem This Side Project Solved

My product team does a good bit of custom work. Customizing the product, in my case, is good because it drives the size of a sale up. However, the time to set up new customers needed multiple meetings on when the customer’s subscription term started.

I wrote a few principles to see if there was agreement on a standard for:

• the start and end of the subscription term

• handling of expansions

• handling of renewals

I was surprised that the product team had multiple understandings of these definitions!