5 Steps to Meaningful Customer Conversations

How busy product managers stay in touch with customers

Product leaders crave customer feedback to provide the best product experience to their customers.  How do you squeeze meaningful customer conversations into your busy work week?

Here is a way to fit in customer feedback sessions and keep your team updated:

1. Prepare to speak to your customers

2. Compel customers to discuss an issue

3. Summarize the customer conversation

4. Present the customers’ perspective to your team

5. Close the customer conversation

More on these steps with templates is in this ebook: 5 Steps to Meaningful Customer Conversations